Refunds & Returns

Last updated 25 August 2026. This policy sets out your rights as a consumer buying from us in France.

Your 14 day right to change your mind

You have the right to cancel an online order within 14 days of receiving it, for any reason and without giving one. That is the right of withdrawal under the EU consumer rights directive as it applies in France. You then have a further 14 days to send the goods back.

Goods must come back in a resaleable condition. We refund the price you paid, including the standard delivery charge, within 14 days of receiving the goods back or of receiving proof that you have sent them. You pay the direct cost of returning the goods unless the item is faulty or we agree otherwise.

Nothing we sell is made to order

Everything we sell is a standard stock item. Nothing is cut, altered or built to your measurement, so none of the exceptions to the right of withdrawal applies to anything in our range.

That matters and it works in your favour. Because these are stock items rather than goods made to a customer's measurement, nothing here loses the right to cancel: the spike strips, the netting, the solar mesh kit, the gel, the tape, the discs and the powered deterrents are all covered by the same 14 days.

We would still rather you ordered the right thing first time. If you are not sure whether a spike strip suits the bird you are dealing with, how many 50 cm strips a run needs, or whether netting is the better answer, email us at theteam@birdspikes.direct before you order and we will work it out with you. Several product pages on this site exist mainly to talk people out of the wrong purchase.

Faulty, damaged or incorrect items

This part applies to everything we sell. Nothing above affects it.

If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you. Goods must be as described and fit for their purpose, and the legal guarantee of conformity across the EU runs for two years from delivery. If the goods are not as they should be, you are entitled to a repair, a replacement or a refund, and we pay the return postage.

Damaged in transit

If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights.

Items missing or the wrong thing sent

Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is on us to resolve and it costs you nothing.

How to return something

Email theteam@birdspikes.direct with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right warehouse and is credited to your order.

We aim to process refunds within 2 to 5 days of receiving the returned goods. Payment providers usually take a few further working days to show the money back on your statement. Refunds go back to the payment method you used, or can be held as credit against a future order if you would rather.

Cancelling before dispatch

Any order can be cancelled free of charge before it is dispatched, and there is no cancellation fee of any kind. Orders are processed within 2 to 5 days, so tell us as soon as you can and we will tell you where yours has got to.

If something goes wrong

If you are unhappy with how we have handled a return, email us at theteam@birdspikes.direct with your order number and the word "complaint" in the subject, and a person will look at it again from the start. If we cannot resolve it between us, consumers in France may use the online dispute resolution and mediation routes available to them. Your statutory rights are not affected by anything on this page.