Contact us
Questions about which product suits your bird and your surface, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameBird Spikes Company, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- France administration33 Rue la Fayette, 75009 Paris, France
- Registered addressSuite 3, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@birdspikes.direct
Orders over €35 ship free with tracked delivery (a flat €15 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
What is the fastest way to reach you?
Email theteam@birdspikes.direct. It reaches the team rather than an inbox nobody reads.
How quickly will you reply?
Usually within a working day. If it is about an order, put the order number in the subject line.
Is there a phone number?
There is an international call centre number on this page. Email is generally faster for anything that needs looking up.
Can you tell me if a product will work for my situation?
Yes, and this is the question we most like getting. Send a photograph of the surface and tell us what the bird or animal is.
I am not sure what species I am dealing with.
Photograph it from a distance and send it over. Getting the species right is most of the work and it costs nothing.
Where is my order?
The tracking number is in your dispatch email. If it has not moved for a few days, email us and we will chase it.
My order has not arrived at all.
Tell us the order number. Processing is 2 to 5 days and delivery about 10 to 18 business days, so it is worth checking that window first.
Something arrived damaged.
Email us with a photograph. We will replace it or refund it, and that is separate from changing your mind.
I want to cancel an order.
If it has not shipped, email us straight away and we will stop it. After delivery you have fourteen days to tell us you are cancelling.
Can I change the delivery address?
Only before it ships. Email as soon as you can and we will try.
Can I add to an order I have already placed?
Usually yes if it has not shipped. It is quicker to email than to place a second order.
Do you invoice businesses?
Yes. Ask on the wholesale page or by email and we will sort the paperwork.
Can I get a quote for a large quantity?
Yes, that is what the wholesale page is for. Tell us the run length or the quantity.
Do you supply pest control contractors?
Yes. Tell us what you get through and we will price it properly.
Can you supply a specification sheet?
For most products we can pass on what the manufacturer publishes. Where they publish nothing, we will tell you that rather than invent it.
I need a product that is not listed.
Ask. If it is something we can source sensibly we will say so, and if it is not we will say that too.
Do you deliver outside France?
The shipping settings on this store are built for France. If you are elsewhere, email before ordering so nobody is disappointed.
What are your delivery charges?
Free over €35, and €15 below that, across France.
How long does delivery take?
About 10 to 18 business days, after 2 to 5 days of processing.
Do you deliver to a business address?
Yes, and for larger orders it is usually easier.
Can I collect?
No. We are an online supplier with no premises.
What payment methods do you take?
Card and PayPal, both through the checkout on this site.
Is there a discount code?
There is a 15% code for valued customers. If you are on the mailing list you will have it.
Do you have a shop on a marketplace?
This site is where we sell. If you find our products elsewhere, the terms will not be ours.
Can I return something I no longer want?
Yes. You have fourteen days from delivery to tell us and a further fourteen to send it back.
Who pays return postage?
For a change of mind, you do. For something faulty or wrongly sent, we do.
Is there anyone I can speak to about a complaint?
Email us and it goes to the team rather than into a queue. If we cannot resolve it, the legal pages explain your further options.
Do you keep my email address?
Only for what an order needs and for anything you have opted into. The privacy policy sets it out.
Can I write for your blog?
We do not take contributed posts.
Are you hiring?
There is a careers page. It is honest about how small the team is.